Saturday, February 13, 2010
From IQ to EQ… to SQ (Spiritual Quotient); organizations, irrespective of their size and status, have always been quite concerned about various “quotients or factors” for putting the best “organizational practice or behavior” in place.
Now, “What is this organizational behavior… how is it going to be functional and productive for an organization… and why so?”
An organizational behavior can lucidly be defined as an organization’s attitude and actions towards its internal as well as external audience in terms of care, concern, compassion, communication, comfort, convenience, transparency, trust, responsibility, performance, and result, precisely ROI – Return on Investment.
And this “investment” is not only restricted to financial matters but also is extended to the investments on time, energy, and most importantly, on Intelligence, Emotion, and Spirit that involve Mind, Heart and Soul, respectively.
Which is why, the functionality and the productivity of an organization can be enhanced up to a superlative level simply by putting articulate attention on “interpersonal relationship” – present and prevalent in between any two persons related to the organization.
In fact, this type of interpersonal relationships is actually the governing force that works behind the success of an organizational behavior.
Since, an organization is not just a big premise or palatial complex of concrete, which comprises furniture, computers, servers, balance sheets, etc., it becomes a super-power only because of its “manpower”… and in the current context of business – as happening worldwide – this manpower should be explained and exclaimed as the “Human Power” developed and evolved by IES: Intelligence, Emotion, and Spirit.
It’s often observed and experienced that the major concern areas in interpersonal relationship for an organization are employees, clients or customers, consumers in general, shareholders, government or authoritative personnel, media, and competitors… and all those different set of people and their varied range of ego, expectation, intention and interest.
Therefore, an organizational behavior is nothing but subject to conflict of interest; ego fights; positional power game; battle of minds; shrewd politics; and the like practiced by none other than men and women playing their different and respective roles to the benefit (or the loss) of an organization.
Given this, an organization can only thrive on its organizational behavior, if the said behavior gets expressed as a positive outcome of productive interpersonal relationship.
And while the productivity or the productive nature of such an interpersonal relationship is the key to success for an organization and its behavior, the friction; the conflict; the battle; and the exhaustion of Mind, Heart, and Soul i.e. the stress on IES: Intelligence, Emotion, and Spirit are inevitable. Thereby creating problems and tension between two persons or among groups, everyday, in profession or business.
Thus, to minimize this problem pertaining to interpersonal relationship on account of organizational behavior, in case the “lemon squeezing” experience is taken into consideration as the springboard, I guess, all of us can understand that how easy it is in reality to find the solution for such a delicate interpersonal problem… and that too, within the problem itself.
Basically, while you fight with your colleague, boss, client and the like… you tend to reap in rich benefit for the organization you serve. Exactly in the same vein, your opposition also does try to get benefit for the organization he / she works for.
That means; to achieve a “collective or, for that matter, an equal benefit”, both you and your fighting opposition do the same thing i.e. fight with the other i.e. squeeze the lemons of your respective IES: Intelligence, Emotion, and Spirit.
Now, “Why you do so?”
“Do you and your warring opposition squeeze the lemons to taste the bitter peels, or the refreshing juice that comes out of the conflict you two indulge in?”
Of course, you squeeze your share of lemon for the juice only, so does the other person who fights with you in profession or business.
And, as “this juice is nothing but that collective or same benefit” for which ACTUALLY a fight shoots up in between two persons in an organization, you should never ever pay any heed to the bitter lemon peels that, mostly, unfortunately, and rather ironically, become the bone of contention in an interpersonal relationship in the form of ego hassle; professional rivalry; and all other negative and worthless sentiments.
Hence, in order to benefit from the best of organizational behavior based on interpersonal relationship… “Always Use Your Lemon!”
PS: This article is based on what I shared with the executives at India's one of the premier management institutes on February 06, 2010.